Henderson, Nevada
+1 702-674-9150
+1 702-722-6527

Legendary Service®

Great Customer Service people with thumbs up

Belmont Consulting is Authorized to Facilitate Ken Blanchard® Legendary Service Workshops

For in-depth team workshops, learn about the Five Behavior’s of a Cohesive Team here

WHEN WAS THE LAST TIME YOU BRAGGED ABOUT GREAT SERVICE?

THE VALUE OF A SERVICE-MINDED CULTURE

Customers fuel business. Companies that deliver great customer service know that their people and the relationships they build with their customers are their most important assets. They build a service-minded culture, recognizing that customer service starts with how employees treat each other internally, and extends to external customers. They empower their people to take initiative, resolve problems, and exceed client expectations, resulting in increased customer loyalty, engagement, innovation, and sales.

 

INCREASE LOYALTY

Satisfied customers come back to buy again, in addition, they recommend your organization to their friends and family.

 

REDUCE COST OF SALES

Understanding your customers’ needs and wants can result in substantial savings in acquiring as well as retaining happy customers.

 

DRIVE REFERRALS

Engaged customers become your biggest fans, and generate powerful word-of-mouth advertising, especially with today’s social media outlets.

 

FEEDBACK & INNOVATION

Customers are your greatest source of feedback to help make improvements, and generate innovative solutions to meet their needs.

89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.

IT COSTS 6-7 TIMES MORE to attract a new customer than it does to retain an existing customer.

 

Legendary Service Model

Legendary Service

We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back, and creates a competitive edge for your organization.

With the Legendary Service program, your organization gets:

  • Alignment on service-focused vision, values and behaviors
  • Segmentation of customers based on needs and wants
  • Empowered employees who build great customer relationships
  • Increased customer loyalty, which drives increased revenue

TRAINING WORKSHOPS BY BLANCHARD

SITUATIONAL LEADERSHIP

Situational Leaders give their people exactly what they need, when they need it. Overall, they offer guidance, caring, and autonomy. Most important, they provide just the right amount of direction and support to help their team members succeed. They know how to develop competent, self-reliant contributors, who deliver faster results

SELF LEADERSHIP

Motivated and committed people make great things happen. However, disengaged employees do not make much of anything happen. Self Leadership teaches individuals the mindset and skillset they need to become empowered, proactive self-leaders. Leaders get better results for your organization when they take control of their own success.

LEGENDARY SERVICE

Every day, with every customer interaction, you have an opportunity to either build loyalty or lose a customer. Even though most companies recognize the importance of customer service to their success, truly great service is hard to come by. Ken Blanchard’s Legendary Service® training program will train your managers and employees to consistently deliver ideal service. Great Service will not only keep your external customers coming back, but will make internal customers happy as well. Together with great service, happy employees give your team a competitive edge.