Belmont Consulting is Authorized to Facilitate Ken Blanchard® Legendary Service Workshops
This is the gold standard for customer service training.
For in-depth team workshops, learn about the Five Behavior’s of a Cohesive Team here
WHEN WAS THE LAST TIME YOU BRAGGED ABOUT GREAT SERVICE?
89% OF CONSUMERS began doing business with a competitor as a result of a POOR CUSTOMER SERVICE EXPERIENCE
IT COSTS 6-7 TIMES MORE to attract a new customer than it does to retain an existing customer.
We know that delivering great customer service is important to the success of your business. Still, creating a service-minded culture can be a challenge. Our Legendary Customer Service training program helps address this challenge. It teaches your people how to consistently deliver exceptional service that will keep your customers coming back. consequently, your organization gets a competitive edge.
With the Legendary Service program, your organization gets:
- Alignment on service-focused vision, values and behaviors
- Segmentation of customers based on needs and wants
- Empowered employees who build great customer relationships
- Increased customer loyalty, which drives increased revenue