WHEN WAS THE LAST TIME YOU BRAGGED ABOUT GREAT SERVICE?
89% OF CONSUMERS began doing business with a competitor following a POOR CUSTOMER SERVICE EXPERIENCE.
IT COSTS 6-7 TIMES MORE to attract a new customer than it does to retain an existing customer.
We know that delivering great customer service is important to the success of your business, yet creating a service-minded culture can be a challenge. Our Legendary Service training program teaches your people how to consistently deliver exceptional service that will keep your customers coming back, and creates a competitive edge for your organization.
With the Legendary Service program, your organization gets:
- Alignment on service-focused vision, values and behaviors
- Segmentation of customers based on needs and wants
- Empowered employees who build great customer relationships
- Increased customer loyalty, which drives increased revenue